| The Gospel Soundtrack Store | www.GospelSoundtracks.com |
|
Daywind, Classic Trax, Diadem, Hi-Lo, Master Trax, Praise Hymn, Precious Memories, Take Five and more! |
 Shipping Info Payment Info Main Menu |
Frequently Asked Questions SCROLL DOWN TO FIND THE ANSWERS TO THE FOLLOWING QUESTIONS: Everything in GospelSoundtracks.com is for accompaniment purposes. Questions we are asked the most: How does the order process work? As you browse the categories or use our Music Search, select the titles by clicking the 'ADD 1 To Basket' button under each title. To view your basket contents, (the titles you have already selected) click 'Basket Contents' at the top of the page. When you are finished and are ready to order, click 'Checkout' at the top of the page. You will then be presented with the ordering pages where you enter your shipping information and payment methods. Greater details on shopping and order confirmation are given below. NOTE: Immediately apon making an order, when the transaction is completed you will see a page confirming your order with your ORDER NUMBER. Write the order number down. Your order number is how we track orders. Any inquiries you may need to make need to reference the order number. Next, you will receive an invoice to the email address you provided. This email invoice will contain the order number also. It is important that when you email to inquire about your order, that you include your order number in your email and it is best to put it in the subject line of your message. We can then act quickly to satisfy your inquiry. If you do not receive confirmation email with your invoice soon after placing your order, please contact us as soon as possible at soundtracks@gospelsoundtracks.com and inform us. This will help prevent the rare occurance of connection problems with your ISP, a typographical error made or other rare compatability problems you may have with our secure ordering system. Please understand that we get many orders each day and the order number is the unique way for us to track your order. How do I find music and make an order? You can find the title you are looking for with our Music Search or just browse through categories by style. To browse by style, just click on the category button for the style you are interested in. Everything is arranged in alphabetical order, so just click on a letter and you will get a list of titles. Clicking on a title will give you that title's individual page with more information on that title. Using our Music Search, enter a key word or phrase for what you are interested in. For example, if you wanted to see all the original accompaniment recordings we have, simply enter the keyword 'original' in the entry box and click submit. To find all the original tracks in the Country style, you would enter 'original country'. Do the same with any keyword such as style, artist name or any other keyword. How titles are listed: All tracks are listed alphabetical by song title under style categories. However, Music Search can be used to find a particular artist. We also provide a New Additions category for your convenience. There is an easy way to tell if a title is a tape or CD, what style it is in, what artist's arrangement it is in and other information. Here is an example: In the above example, first is the song title followed by the (Artist Name) which is the arrangement / style the soundtrack is based on in parenthasis. Following that is the style category. If the soundtrack is a CD, it would be indicated after the song title as in the following example: Click on the song title and you will see the individual page for that title. Towards the bottom will be information about that title depending on what information is available from the record lable. This can be running time, what key(s) the tracks are in and so forth. Making an order: We use the most popular and secure method of online shopping. Simply click on the appropriate buttons to place items in your 'shopping cart' and when you are finished, click 'checkout' at the top right of your screen. You do not have to set up an account with us to purchase, just follow the instructions on your screen and join our many, many loyal customers who save time and money and enjoy using these quality, trusted brands of accompaniment music in church, home, on tour and many other places and gatherings. Credits and cancellations: If there needs to be a credit made to your card account for reasons such as a title had suddenly became unavailable, we will inform you and make the adjustment in your favor. Please note that if you decide to cancel an order after the transaction is made, there is a $2 restocking fee to process the canceled credit order. How do I use MUSIC SEARCH? Select MUSIC SEARCH by clicking on the link from the main menu page. Enter keywords in the box for what you are looking for. For example, enter Gaither and it will generate a list of everything by Gaither including Bill Gaither, Gaither Vocal Band, etc. If you do not find an exact title or artist name, try entering a partial title or the last name of the artist or group. If you are looking for ORIGINAL studio tracks, enter 'original' for the keyword. This will generate a list of all titles that reference an original track recording. If you do not find the title you are looking for in our online catalog then it is not available. Everything available is listed in our catalog. We do not have sources for titles that no longer or never have existed. Not every song becomes a soundtrack. There are many legal hoops the record lables have to jump through in order to make a title available. If you do find a title you are interested in, especially if it is an older title, it would be wise to go ahead and order it now because titles do come in and out of print very quickly. On the rare occasion, we can run out of stock of a listed title and some lables are slow to reprint or decide not to reprint them after they go out of stock. Just what is a Soundtrack? Our mission at The Gospel Soundtrack Store is to specialize in accompaniment tapes and CDs. Where local stores or other mail order services offer soundtracks (trax) as an afterthought, this is what we specialize in. How Soundtracks Work - The Basics: Accompaniment tracks (also known as TRAX, Singing Tracks, Gospel Soundtracks and other terms) Are a way singers can have professional backup music for performances in church, school, concert tours, vocal demonstrations, auditions, weddings or just for fun at home. Having background music available on tape or CD is very convenient in situations where live accompaniment just isn't feasable or available. The soundtracks we offer are from trusted name brand record lables. But where your local store cannot carry all available titles and usually stock just one or two brands, we specialize in soundtracks and strive to carry only the best quality soundtracks available and at discount prices. How Soundtracks Work: Generally, a soundtrack is listed by song title and the style in which an artist made it popular. It will have several versions on the tape or CD. A demonstration vocal and at least one track with the music minus the main vocal. Usually, it will include the original key and another track in a lower or higher key to accomodate singers who sing in different ranges. It can also have more tracks without the backup vocals so it can be performed with live backup singers. In the case of the Praise Hymn lable, a title is in high, middle and low keys along with a demonstration lead vocal. When you click on the title or our item number, you will see a page with information about that title. Towards the bottom of the page you will see whatever information we have on that title pertaining to its key and if it is an original album recording. In the case of an original track, the original record lable (such as Sparrow and Word) will have the original album track along with the original album recording instrument mix minus the artist's vocal. These types usually have just one accompaniment track in the original key. Lables such as Daywind, strive to create the arrangement as true to the original as possible and the demonstration track may not be the original vocalist, but is as close as possible to the original artist. Besides, the demo vocal track is just for reference and learning purposes. If the original album track was used as the demonstration track, the royalties that would need to be paid to the artists and original record lable would cause the tape or CD title to cost much more. This is why original album recordings cost much more but does not necessarily mean there is better quality. Most of our customers are already familiar with and use a certain brand of soundtrack. The artist name provided with the title denotes the arrangement as made popular by that artist and is provided by the manufacturer. We strive to carry all that are available but only those brands that are popular and have a good track record for quality. How long does it take for my order to be shipped to me? Part of our success is in our logistics - the method in which we handle your orders. Shipping details and all methods at your choice can be found on our SHIPPING INFO page. What is the return policy? We strive for quality in service and pricing. If you ever receive a defective tape or CD, please let us know by first emailing us and we will replace it and ship to you at our expense. The record lables do the best job they can to produce the highest quality product and we make sure we ship all items in new condition because they are new from the factory. Tapes and CDs cannot be returned for any other reason other than defects. This is the industry standard policy for recorded music. If you feel there may be a possibility your order may be lost or your location where you are to receive your shipment is not completely secure, please contact us. Please understand that when we hand over your order to the shipper, it is out of our hands. Click here for detailed pricing and information. Soundtracks normally come to us from the record lables without plastic shrink wrap. Some of the original studio tracks may have shrink wrap. We ship the product as it come to us from the manufacturers and record labels. What are the shipping methods? One aspect of our service is to offer reasonable shipping and handling fees. Many mailorder and Internet shops price down competitively, but then rake back that small savings with higher shipping and handling fees where the more is ordered, the greater the fees. We simplify ordering by offering flat rate shipping and handling methods that are reasonable. In the case that you choose an incorrect shipping method, we will ship at the closest correct method. For example, if you live in the USA but choose International surface shipping, we would ship USA Media Mail with insurance to prevent further delays with your order. If this is your first order with us, please read all of our helpful information pages in order to avoid any delays with processing your order on schedule. Click here for detailed shipping info. Can you ship via expedited mail outside the USA? We ship many international orders every day. We have many regular customers all over the world. The fastest and most cost effective method for international shipping is Global Priority Service. We do have a flat rate charge for this method. This is an offering from the USPS and can usually get to your country in less than 2 weeks depending on how far away from the USA you are. Some countries do not accept Global Priority so we will ship your order the closest equivalent that your country accepts. Usually, it will be via Air Mail. Please understand that once it is there, your country's customs import inspections can delay the shipment more. Some countries consider Christian materials and Gospel Music as illegal contraband and will confiscate it. Please consult your nation's policies before ordering. We cannot be responsible for the Gospel Music shipped to you to be confiscated as contraband materials. 5 titles per order only shipping outside the USA please due to weight and size restrictions. All international orders over 5 titles (more than 5 total CDs and/or tapes) cannot be shipped and will be refunded. CLICK HERE for details on International Shipping Can I order a large quantity outside the USA? At this time we can only accept up to 5 titles per order. Also, surface mail or Global Priority has been the most successful methods without problems in most countries. Due to the world concerns of these days, international shipments have been severly delayed and there have been too many problems with shipments of large quantities for that reason. To insure the greatest success in reaching you, please choose either surface mail or Global Priority mail and limit your order to 5 titles only. Most international orders ar for 5 titles and less already. We also easily catch fraudulent orders and successfully turn them over to the authorities in the nations where they originate. This especially includes nations such as Nigeria, Indonesia and others notorious for fraud. Your exact location cannot be hidden from our system or fooled by web based email accounts such as hotmail. Also, please do not ask us to mislead the customs inspectors of your country about the actual total of your shipment in order to deceive duty inspectors to cheat your way out of having to pay import fees in your country. Are online payments safe at GospelSoundtracks.com ? Absolutely. We utilize TSE Networks' Ecommerce solutions that uses the most secure and trusted methods for security, privacy and accuracy. You probably utilize the same systems in your daily life offline and did not realize it. We do not store your credit card information online. Once the transaction is authorized and the secure connection is not utilized, it's gone. No need to keep that private information any longer. Click here for more about online payments Your privacy and security is of prime concern to us. Purchasing and even doing banking has become very commonplace on the Internet because of its proven security. It is much more secure and private than using your card in the mall or other retail store. Can I pay by check or money order? Absolutely. We have a form you can print out and send in with your check or money order and we will process it as soon as it arrives. Click here for the order form. Can I pay with a debit card? If your debit card is a Visa or Mastercard checking card or similar type of debit card, you should have no problem going through the normal ordering process. Is there a phone number I can call about my order? The main reason we can offer the prices and service we do is due to our logical approach to achieve this. We are a mail-order based service. Our entire stock catalog database is online at the web site for you to browse and search through. Our main efforts are put into keeping up with new releases and titles that go out of print, keeping track of orders, making sure they are packed properly, double checking orders for accuracy, delivering orders to the shippers, and the many other administrative tasks. It would be nice to hear personally from our customers and chat but it would cause unfortunate inefficiencies in our effectiveness for service and prices. If you are a vendor or have need to contact us for administrative purposes, our business office can be reached at (615)822-4592 between 10am and 4pm EST Monday through Thursday. Please understand that this number is a general office number. We do not accept telephone orders. Product information is available online. Shipping status is available by emailing our Customer Service address. Where are you located? We are located in the greater Nashville area, Music City USA where most all soundtracks are produced. We have a good working relationship with the record lables and distributors. So that is why we can provide the latest releases even before local stores become aware of new items. Can I use these tracks to record an album for sale? When your purchase a soundtrack, you are also granted the rights to perform live using the original copy. It does not cover reproduction rights or recording rights usage especially for sale. However, there are methods for you to retain the rights for recording. When a song is used for recording a work for sale, royalties are due to the publisher, writer and record lable. If you desire to record an album using these tracks, please contact the record lable in order to legally use these tracks for recording purposes. Recording and reproducing soundtracks even for demonstration purposes is considered theft by law. The lables do offer ways to record with these soundtracks via small use fees. Do you have audio clips of Soundtracks on the web site? Soundtracks are liscensed for live performance and not for broadcast. The record lables have asked us not to use audio of their tracks via their legal departments. They have paid for the rights to record and provide this music in soundtrack form and are not allowed to broadcast them in any way. These soundtracks cannot be legally broadcast at all, so we are restrained from doing so on the web site. You can get double CDs containing hundreds of Soundtrack clips with full fidelity to sample at your leisure by CLICKING HERE. Can I have a printed catalog mailed to me? We do not offer a printed catalog. Because of the large number of titles that are added and go out of print nearly every day, a printed catalog would become obsolete immediately after printing. Our entire catalog of available titles are online. It would be virtually impossible to keep up to date printed catalogs. Plus, it is much more convenient to find titles and immediately find the newest titles via the web site. Back to the Main Menu |